Shipping & Delivery Policy

At Lylles Hair, we strive to process and deliver every order as quickly and efficiently as possible. Please review the information below for details regarding order processing, shipping, delays, and situations involving lost or damaged packages.

Order Processing & Shipping

Lylles Hair orders are shipped from our warehouses located in the United Kingdom, Turkey, and China, depending on product availability and the destination of the order.

Orders typically require 1–3 business days to process, regardless of the shipping method selected at checkout.

Orders are processed and shipped Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please note that tracking information may take up to 48 hours to become active or update.

If you do not see your shipping confirmation email in your inbox, please check your Spam, Junk, or Promotions folder.

Shipping Methods & Costs

Standard Shipping: 5–9 business days
Express Shipping: 3–5 business days

The cost of Express Shipping is $8.78, while DHL Worldwide shipping is $40, where this option is available.

Shipping costs, additional service fees, and any other charges imposed by third-party providers, including shipping insurance, are non-refundable.

Lylles Hair cannot be held responsible for delays caused by the shipping carrier, customs, or other third-party services involved in the delivery process. However, we will do our best to assist you with any issues that may occur during transit.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an address is incorrect, incomplete, or requires additional verification, order processing may be delayed by an additional 1–2 business days.

We strongly recommend carefully reviewing your full name, shipping address, postal code, city, country, and contact information before placing your order.

If you wish to cancel your order or change your shipping address, please contact us as soon as possible at:

service.customers.lylles@gmail.com

We will make every reasonable effort to accommodate your request; however, we cannot guarantee that changes will be possible once your order has entered the processing or shipping stage.

Package Marked as Delivered but Not Received

All Lylles Hair orders are shipped with tracking information and delivery confirmation.

If the tracking information indicates that your package has been delivered to the address provided but you cannot locate it, we recommend that you:

1. Check around your front door, mailbox, and other secure areas where the courier may have left the package.

2. Check with neighbors, colleagues, family members, or other individuals at the delivery location to see whether someone accepted the package on your behalf.

3. Contact the shipping carrier directly and request an investigation regarding the delivery.

Lylles Hair cannot be held responsible for packages where the official tracking information confirms that the package was delivered to the address provided by the customer.

If you have previously experienced lost or stolen packages at your residence, we recommend using a work address or another secure address where someone is available to receive the package.

Packages Lost or Damaged During Transit

If your package is lost, damaged, or experiences another issue during transit, Lylles Hair will provide assistance to the extent possible and help facilitate communication with the shipping provider.

However, Lylles Hair is not responsible for deficiencies, delays, loss, damage, or other incidents caused by third-party shipping providers.

If you experience any issue with your shipment, please contact us as soon as possible so that we can review the situation and provide appropriate assistance.

Home Delivery

Most packages are delivered to the mailbox, front door, or another location that the courier considers safe.

The decision regarding where a package may be left is determined by the shipping carrier and delivery courier. If the courier considers the location unsafe, the package may be taken to a local post office or pickup location, or another delivery attempt may be scheduled.

To reduce the risk of an unsuccessful delivery, we recommend using a shipping address where you or another trusted person will be available to receive the package.

Incorrect Address & Additional Shipping Charges

Customers are responsible for providing a correct and complete shipping address.

If a package is returned to Lylles Hair due to an incorrect or incomplete address and you selected an express shipping method, the additional amount paid for the express shipping service will not be refunded.

If you need to modify or correct your shipping address, please contact us immediately after placing your order at:

service.customers.lylles@gmail.com

Returns

By placing an order with Lylles Hair, the customer is responsible for the return shipping costs associated with sending the product(s) back to us.

For complete information regarding the return process, please refer to our Return Policy.

Products may be returned for a refund or exchange within 60 days of the purchase date, provided that the main compartment remains sealed and the product meets all applicable return requirements.

We recommend reviewing our Return Policy before sending any product back to Lylles Hair.